Returns / Refund / Cancel order policy:
We aim to keep all our clients happy and operate a user friendly service in the event a client is not satisfied, our customers wants to change their mind, or makes a mistake whilst ordering. Below we aim to set out our policy clearly. These terms do not affect clients statutory rights.
Returns: Clients are welcome to return goods to us if not 100% satisfied (within 14 days) however, we do request that clients email us before returning goods to advise the reason for return. Please note that if there is nothing faulty / damaged with the goods, we will not refund the carriage costs.
Refund: In the case we have agreed with a client to refund a purchase / part of a purchase, we will refund using the method originally paid with. This refund will be issued within 2-3 working days after a refund has been agreed (Excluding Shipping charges). Customer have to pay return postage charges.
If customer did not pay delivery charges on original order due to discount/offer or other reason. We will charge 10% on total to cover our shipping/packing cost.
Unauthorise Return : Unauthorise Return mean where customer fail to notify us before return or customer fail to claim item from courier company (Include courier company unable to deliver item due to absence of customer or No Authorized Recipient Available) If customer will fail to reclaim item to relevant courier (within 5 days) then courier company will return item back to sender. Therefore customer will liable for shipping cost / Re-shipping cost and return charges as applicable by courier company.